Once work demand and pain points are identified, you’ll want to consider your work item categories. Creating categories for your work allows you to see different types of work—not all work is the same! It’s important to have this clearly articulated because different types of work may have different levels of urgency and different workflows need different rules to accommodate them. When we create categories for our work, we can collect the data necessary to create the metrics for the different types of work that shows us (and leadership) the health of our system.
