don’t know him or his life well, but he seems not to have benefited from watching people like Harry Howell demonstrate what tough and kind leadership looks like, or worked under someone who was confident enough to be humble, like Helen Fahey, and felt the difference that makes. Although I am sure he has seen human suffering and encountered personal loss, I never saw any evidence that it shaped him the way it did Patrice and me in losing our son Collin, or the millions of others who suffer loss and then channel their pain into empathy and care for others. I learned searing lessons from being a
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