it is not necessary for supervisors to have all guiding documents memorized verbatim, they must know where to go to verify policy when a subordinate’s behavior violates one of them. Arguably, the most important part of having this knowledge is recognizing when a perceived issue truly is an issue. If a supervisor cannot find a rule, regulation, policy, or procedure that is actually being violated by an employee, he or she must reconsider whether there even is an issue that must be dealt with at all.
