Scott Carlson

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“Don’t get emotional” says White. “If you look threatened or angry, you will lose the trust of everyone in the room.” Rather, your goal should be to “react with humor, kindness, inclusion, and assertiveness.” Modulate your tone of voice and inflection, too. When you respond to the person who is interrupting, Schwarz says, “Speak in a genuinely curious, not frustrated, way.”
HBR Guide to Making Every Meeting Matter (HBR Guide Series)
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