use your product on different devices? Is their experience seamless, or is it fragmented? Where do waiting and delays occur? How long does it take, for instance, until a support request is answered? How satisfied are people with the help they receive? How easy is it to return the product or cancel a subscription and receive a refund? Speak to the customer-service team to understand what the most common customer complaints are, then compare your product’s consumption chain to the competition. Find out where your chain excels and where the competition is better. 3.Finally, create a new,
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