More on this book
Community
Kindle Notes & Highlights
BRING THE BENEFITS TO LIFE
So when you’re asking colleagues to try something new:
Bring to life what’s great about your request—for them.
Proactively address any potential “threats.”
USE SOCIAL PROOF
“Someone like you said yes already.”
Recruit the influencers.
GET THEM INVOLVED TO GET THEM ON BOARD
Situation 1: If you have a suggestion to make, connect your idea to their own views and concerns.
Situation 2: If you need help, ask for their advice first.
Situation 3: If you’d like cooperation with something that’s fairly fixed, create options.
BRINGING IT ALL TOGETHER: PUTTING WORLD-CLASS INFLUENCING SKILLS TO WORK
MAKING THINGS HAPPEN
Provide context.
Make it easy for them.
Bring the benefits to life.
Use social proof.
Get them involved.
Give as well as take.
Conveying Confidence
REFRAME YOUR NERVES AS EXCITEMENT
CONNECT WITH YOUR VALUES
TAKE YOUR SPACE
SCORE MORE PERSONAL RECOGNITION
CONVEYING CONFIDENCE
Reframe nerves as excitement.
Connect to your values.
Take your space.
Score more personal recognition.
Resilience Sailing Through Setbacks and Annoyances
Keeping a Cool Head
GET SOME DISTANCE
ASK A REWARDING QUESTION
Harvard Business School professor and former Medtronic CEO Bill George explains one way to do this in his book True North.9 There, he writes about the bolstering effect of revisiting your “crucibles”—by which he means the big trials you’ve overcome in your life, that have helped to forge who you are today.
DO SOME DIAPHRAGMATIC BREATHING
MASTER THE UNKNOWN
KEEPING A COOL HEAD
Label it. Write down how you feel about this situation, and why.
Get some distance. Try: talking to yourself in the second person, addressing yourself as “you”; looking back from the future; wearing someone else’s shoes, perhaps those of your “best self”; imagining you’re advising a friend.
Ask a rewarding question.
Ask: “How fascinating! What can I learn from this?”
Do some diaphragmatic breathing.
Master the unknown. Consider the issue where you’re facing most uncertainty at the moment. Work out what you do know or control.
Moving On
REAPPRAISE THE SITUATION
Reappraise a rough experience at work, and you’ll find it easier to roll with the punches the next time a similar thing happens.
Step 1: List the “true facts.”
Step 2: Highlight the assumptions you’re making.
Step 3: Generate alternative interpretations.
DITCH YOUR SUNK COSTS
