No B.S. Ruthless Management of People and Profits: No Holds Barred, Kick Butt, Take-No-Prisoners Guide to Really Getting Rich

by Dan S. Kennedy

For example, every owner should randomly and periodically snatch all the incoming mail and open and examine it himself before anybody else gets to it.

Well, it’s not going to happen by putting some “success posters” up on the wall, holding hands, singing “Kumbaya” together.

The Goals Are . . .

• To have a workplace that is a place of work.

• To have a workplace that is a “productivity only” workplace.

• To quickly and ruthlessly identify, eliminate, and replace those employees who refuse to deliver a fair, just, full day of compliant work every day.

• To effectively support the employees who do deliver a fair, just, full day of compliant work,

by not saddling them with also having to pick up the slack of the bad employees.

My Case for Surveillance

install and use full, wall-to-wall video and audio surveillance equipment that can be monitored real time via a laptop from anywhere.

it currently costs from $4,000.00 to $10,000.00

There is a prescribed way

and a script for it.

There is a prescribed way of taking care of the custo...

including scripted nex...

upsells, and promotion of...

It should be no surprise that his employees are much more lik...

procedures now that they know they are under video and audio surveillance than they were when ...

That

compl...

produced a significant increase in and steadying of sales revenue, as well as higher customer satisfaction, and b...

A number of studies, including one by Washington State University, prove that more work gets done when workers know they are being watched.

2. Employee Security and Legal Liability Protections

sexual harassment

hostile workplace environment

Better Compliance

your telephone and in-person sales scripts,

Personal Freedom

A lot of small-business owners strive for compliance by being on premises, looking over everybody’s shoulders in person.

If that’s you, my sympathies.

business has you chained to it, like a big, dumb elephant ankle-chained to a stak...

Implement a full-scale surveillance program

you can oversee your operations from anywhere.

yet still, simultaneously, be supervising in your business.

Using morality as a shield for noncompliant, negligent, or poor performance is like justifying child rape with a piece of scripture or categorizing the most vile and vicious racism as humor.

It is unethical, in my opinion, if undisclosed and secretive.

But if properly disclosed and transparent, and used for legitimate data mining, management, best practices enforcement, and coaching purposes,

There is no moral case here at all. If someone agrees to do certain work a certain way for you in exchange for your money, you have every right to every kind of oversight available to verify that you are getting that certain work done that certain way.

You arguably even have a moral responsibility to do so, for it is immoral for you to waste money—there is Biblical instruction about good stewardship, and theft is immoral, so facilitating it when you could prevent it must also be immoral.

If you have shareholders or others dependent on the profitability of your business, it is your moral responsibility to do everything possible to foster that profit.

The fact is, success very, very rarely occurs on the honor system.

Employees often cover for each other.

They’re in their own private club. You aren’t in their club. Push to shove, they’ll side with each other more often than with you.

At the very least, they look the other way while those around them behave badly. At worst, they’ll be enticed to join in.

I learned, for example, that there are over 152 ways that store employees and the deliverymen steal from store owners every single day. I learned that shoplifting is trivial compared to all the internal theft, contrary to what most companies and business owners insist on believing.

Mostly, I learned that every business has thieves.

You will start out vehemently denying it, but you now have employee theft occurring in your business.

In all probability, it’s a big hole through which your profits are disappearing that can and should be plugged.

I actually had a client who would only hire professed evangelical Christians who matched his faith, and I observed them stealing him blind.

imagine just how unsafe you are with your people given the wages you pay and their bad financial habits.