“Not our fault neither. SouthNet run the trains. We’re Ticket-Lords, see.” “Then to whom do I complain?” “Well, SouthNet Loco are owned by a holding company in Düsseldorf who are owned by that mobile-phone company in Finland, so you’d be best off trying someone in Helsinki. You should thank your lucky stars it wasn’t a derailment. Get a lot of those, these days.”
