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That was the kicker about this job. It was a constant reminder that life could change on a dime. People never knew when their everyday lives were going to come to an unceremonious halt. When their schedules and to-do lists would be interrupted by something that changed everything.
Relief that you weren’t a bad person was sometimes as much of a balm as actual medicine.
“There’s no shame in not knowing how to do something. There’s no shame in learning and trying. Shame never works as a motivator.”

