“Step one in the Three-Step Process Documenter is simply getting you all on the same page with what your handful of Core Processes are and with what they’re called. Step two is documenting each process at a high level. In one to ten pages—ideally closer to one—you simply identify the major steps in the process. This approach documents the 20 percent that gets you 80 percent of the results. We describe the major steps in some detail with a couple of bullet points. This becomes more of a high-level training guide than a detailed SOP manual.
