When someone just wants to discuss an issue, make sure the team first identifies the root cause. That will help you discuss and solve the right thing. When you don’t identify the root cause, you end up discussing one or more symptoms or stuck in an endless dialogue about everything. Once you’ve identified the real issue, keep the discussion focused and free from politicking. Help the team conclude by making a decision and agreeing to a plan of action. Remember, when the team is divided and everyone’s been heard, you have to make the call. Once you solve the issue, make sure that whatever the
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