Eric Johnson

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“You must do everything you say you’re going to do for your people, when you say you’re going to do it. If you say you’ll call tomorrow, you must. If you say you’ll get them the documents by Friday, you must move heaven and earth to do that. It’s everything. Trust is earned, not just by the big things, but even more so by the little things.”
100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results Without Driving People Crazy
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