Becky Kaplan Farone

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The payoffs of indirectness in rapport and self-defense correspond to the two basic dynamics that motivate communication: the coexisting and conflicting human needs for involvement and independence. Since any show of involvement is a threat to independence, and any show of independence is a threat to involvement, indirectness is the life raft of communication, a way to float on top of a situation instead of plunging in with nose pinched and coming up blinking. Through indirectness, we give
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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