Becky Kaplan Farone

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If you expect extreme shifts in pitch and don’t hear them, what you hear sounds monotonous. You get the impression that the speaker is a bland sort of person, or doesn’t care much about this conversation, or even is emotionally disturbed, suffering from “flattened affect.” If you don’t expect such extreme pitch shifts and you hear them, you may conclude that the person is overdramatizing or overemotional.
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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