Becky Kaplan Farone

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Negotiating the offer of a drink is a fairly trivial matter, though the importance of such fleeting conversations should not be underestimated. The way we talk in countless such daily encounters is part of what constitutes our image of ourselves, and it is on the basis of such encounters that we form our impressions of each other. They have a powerful cumulative effect on our personal and interactive lives.
That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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