Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence (Unleashing the Power of Emotinal Intelligence)

by Daniel Goleman

they rarely tap the more subtle layer of subterranean feelings and complex norms that flow through an organization. This blind spot can result in simply measuring what people want to know, but not what they don’t want known. And even when surveys do measure aspects of culture and leadership that are problematic, it takes focused effort and courage to address the issues. Too often, we see the results of such revelatory surveys just set aside. A process called dynamic inquiry was developed by Cecilia McMillen of the University of Massachusetts and Annie McKee as a potent way to offset the “find what you look for” effect of most surveys and to enable leaders to begin to address the underlying cultural issues that are getting in their way. 4 This method of discovery uncovers an organization’s emotional reality—what people care about; what is helping them, their groups, and the organization to succeed; and what’s getting in the way.