Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence (Unleashing the Power of Emotinal Intelligence)

by Daniel Goleman

• Initiative: Readiness to act and seize opportunities • Optimism: Seeing the upside in events SOCIAL COMPETENCE: These capabilities determine how we manage relationships. SOCIAL AWARENESS • Empathy: Sensing others’ emotions, understanding their perspective, and taking active interest in their concerns • Organizational awareness: Reading the currents, decision networks, and politics at the organizational level • Service: Recognizing and meeting follower, client, or customer needs RELATIONSHIP MANAGEMENT • Inspirational leadership: Guiding and motivating with a compelling vision • Influence: Wielding a range of tactics for persuasion • Developing others: Bolstering others’ abilities through feedback and guidance • Change catalyst: Initiating, managing, and leading in a new direction • Conflict management: Resolving disagreements • Teamwork and collaboration: Cooperation and