processes are focused on emotional and intellectual learning, and they build on active, participatory work: action learning and coaching, where people use what they’re learning to diagnose and solve real problems in their organizations. They rely on experiential learning and on team-based simulations, where people engage in structured activity that they can use to examine their own and others’ behavior. Exemplary processes are multifaceted, using a bold mixture of learning techniques; they are conducted over a period of time; and they take the culture head on.
