reaction, or am I jumping to conclusions? 4. Ask clarifying questions, rather than ones that sound judgmental or hostile. This intentional change in Jack’s typical overreaction response allowed him to empathize and listen, to gather information more fully and understand it more clearly, and to have a rational dialogue instead of launching into a harangue. He didn’t have to agree with the other person, but now he gave that person a chance to make his case. Still, to make those changes,
