Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence (Unleashing the Power of Emotinal Intelligence)

by Daniel Goleman

So rather than, say, just going off to some kind of weekend sensitivity-training program to hone his empathy, Jack used naturally occurring situations at work with his subordinates and peers as his training arena. He also talked about his learning plan with his wife and enlisted her as an informal coach to help him become a better listener at home and with friends.