Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence (Unleashing the Power of Emotinal Intelligence)

by Daniel Goleman

Whenever he started to feel upset, he had four specific steps to take: 1. Step back—listen, don’t jump in. 2. Let the other person speak. 3. Get some objectivity—ask yourself, Is there a sound reason for my