Becky Kaplan Farone

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Rather than ask directly how people feel, try asking the question a different way: When were you excited to come to work? When was coming to work “just a job”? When did you dread coming to work? What were the high points? What were the low points? How was it to be on this iteration? When were you [fill in an emotion word—mad, sad, surprised...]? Questions like these let people talk about how they experienced the iteration without using the F word (“feelings”).
Agile Retrospectives: Making Good Teams Great
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