Thomas Davenport, who had been director of research at the Boston-based Index Group, which was eventually turned into the CSC Index, was one of those closely associated with the development of the original concept. He later described how a “modest idea had become a monster” as it created a “Reengineering Industrial Complex.” This was an “iron triangle of powerful interest groups: top managers at big companies, big-time management consultants, and big-league information technology vendors.”
