we believed in showing a store manager every single number relating to his store, and eventually we began sharing those same numbers with the department heads in our stores. We’ve kept doing it as we’ve grown. That’s why we’ve spent hundreds of millions of dollars on computers and satellites—to spread all the little details around the company as fast as possible. But they were worth the cost. It’s only because of information technology that our store managers have a really clear sense of how they’re doing most of the time. They get all kinds of information transmitted to them over the
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