52-55; Nick Wingfield, “Apple Price Cut on New iPhone Shakes Investors,” Wall Street Journal, Sept. 6, 2007; Nick Wingfield, “Apple Opens iPhone to Outside Software,” Oct. 18, 2007; Brian Lam, “Steve Jobs was always kind to me,” blog post, thewirecutter.com, October 5, 2011; David Carr, “A Lost iPhone Shows Apple’s Churlish Side,” New York Times, May 2, 2010; Nick Bilton, “Two Charged in Missing iPhone Prototype Case,” New York Times Bits Blog, Aug. 10, 2011; John Boudreau, “Beware of the iPhone ‘Death Grip,’” San Jose Mercury News, June 26, 2010; Yukari Iwatani Kane and Niraj Sheth, “Apple
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