Emergency situations required snap decision making and clear orders. There’s no time for a big discussion. Yet, the vast majority of situations do not require immediate decisions. You have time to let the team chew on it, but we still apply the crisis model of issuing rapid-fire orders. RESIST THE URGE TO PROVIDE SOLUTIONS is a mechanism for CONTROL. When you follow the leader-leader model, you must take time to let others react to the situation as well. You have to create a space for open decision by the entire team, even if that space is only a few minutes, or a few seconds, long. This is
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