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Pouv Kaing
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The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time, by Robert Maurer

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It would be far better for the industry—and its patients—if it could build in systems that account for the ways that even the smartest and most focused professionals can go wrong.
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The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time
The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time
by Robert Maurer
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