Donald Arteaga

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If a colleague introduces himself as “Michael,” don’t call him “Mike.” If he wanted you to call him “Mike,” he would have introduced himself that way. If someone has a difficult name, make the effort to learn it—do not shorten it to a nickname without permission!
The Fine Art of Small Talk: How to Start a Conversation, Keep It Going, Build Networking Skills – and Leave a Positive Impression!
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