Thomson liked the word dissipation for this. Energy is not lost, but it dissipates. Dissipated energy is present but useless. It was Maxwell, though, who began to focus on the confusion itself—the disorder—as entropy’s essential quality. Disorder seemed strangely unphysical. It implied that a piece of the equation must be something like knowledge, or intelligence, or judgment. “The idea of dissipation of energy depends on the extent of our knowledge,” Maxwell said. “Available energy is energy which we can direct into any desired channel. Dissipated energy is energy which we cannot lay hold of
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