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January 14 - February 9, 2019
the key to developing people and creating great organizations is to catch people doing things right and accentuate the positive by praising them.
when it comes to One Minute Praisings, just wandering around and telling people, “Thanks for your effort,” without being specific, has little meaning.
Just like a person can’t survive for long without food and water, a company can’t survive without profits—but no one would ever reduce the purpose and significance of human life to only eating and drinking.
I think the goal of every company should be to be the employer of choice,
the provider of choice, and the investment of choice.
we want them to take our business seriously, but we don’t want them to take themselves too seriously.
If You Keep Your People Well Informed And Let Them Use Their Brains, You’ll Be Amazed At How They Can Help Manage Costs
key is to first treat your People as your business partners.
union whose leaders want to sit on the other side of the table.” So our union folks participate in everything we do;
A Compelling Vision Tells You Who You Are (Your Purpose),
Where You Are Going (Your Picture of the Future), And What Will Guide Your Journey (Your Values)
K: Without a significant purpose, leaders in organizations focus on their own agenda and personal enrichment. Employee loyalty and passion often go out the window as the point of work becomes simply to get as much as you can for as little effort as possible.8
C: I think a higher purpose is something that takes precedence over any short-term goal like profit.
When that happens, the development of people—both employees and customers—is of equal importance to performance.
The advantage of being in the peace of mind business is that everybody—both employees and customers—understands what that means. For example, if a teller is rude to a customer, how is that helping that customer’s peace of mind?
There should be no difference whatsoever between your principles and values when delivering internal Customer Service versus external Customer Service. The Golden Rule applies there too, for goodness’ sake!
The sad reality is that most people treat folks they work with or love worse than they treat customers or total strangers.
“Colleen always says, ‘Follow The Golden Rule, learn from your mistakes, and listen to your heart.’” —Tammy Romo, Senior Vice President Planning
Because our People know that they can expect us to always treat them with respect.
“You know something is a core value for a company if the people take it too far and create a problem, but the leaders are okay with it.”
Ducks act like victims and go, “Quack! Quack! Quack!” Eagles, on the other hand, take the initiative and soar above the crowd.
K: My favorite quote about kindness is attributed to a man by the name of Stephen Grellet: “I expect to pass through this world but once; any good, therefore, that I can do, or any kindness I can show
to any fellow creature, let me do it now. Let me not defer or neglect it, for I shall not pass this way again.” —Stephen Grellet, 1773–1855
Love as generosity does not envy the good fortune or accomplishments of others. If we love our neighbors, we will be so far from envying them and what they possess or accomplish that we will share in and rejoice at these things. The prosperity of those to whom we wish well can never grieve us.
In fact, to me any Leadership position I have had was on loan from all the stakeholders in the organization—our Employees, our Customers, our Business Partners, and our Shareholders.
“The true test of a Servant Leader is this: Do those around the Servant Leader become wiser, freer, more autonomous, healthier, and better able themselves to become Servant Leaders?”
