ICMI Book Club

ICMI is the authority on contact center performance excellence, partnering with customer management professionals around the globe to take their customer service to the next level. ICMI’s book club is an interactive, virtual reading group for those passionate about improving the customer experience. Whether you’re a contact center director or agent, or a CXO, this is the space for you to learn, network, and grow. Each month, we’ll read and discuss a book that will empower you to better serve you ...more
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Be Our Guest: Perfecting the Art of Customer Service
Start date
March 1, 2018
Finish date
April 30, 2018
Why we're reading this
Join us in Orlando this May at #CCExpo for a keynote presentation with Ernesto Salas of Disney Institute.…more
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Discussion Guide: Winning at Social Customer Care
By ICMI · 1 post · 8 views
last updated Aug 22, 2017 07:35AM
Chat with Dan Gingiss Tomorrow!
By ICMI · 1 post · 3 views
last updated Aug 21, 2017 08:24AM
One day only! Special giveaway!
By ICMI · 1 post · 7 views
last updated Jun 12, 2017 07:11AM
Mark your calendar! Join us for the next discussion!
By ICMI · 1 post · 3 views
last updated May 30, 2017 06:11AM
Want to get your employees obsessed with service?
By ICMI · 4 posts · 9 views
last updated Apr 28, 2017 12:57PM
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