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How to Implement Self-Service Without Failing: A Practical Guide for Retailers and Decision-Makers
★ Readers' Favorite 5-Star Review ★
"Adriana has decades of experience in this field, and her authority shines through on every page."
"Business leaders from mom-and-pop stores to Fortune 500 companies can relate to this book."
"How to Implement Self-Service Without Failing makes the adoption of self-service checkouts a no-brainer."
— Stephen Christopher for Readers' Favorite
--------------------------------------------------------
Most self-service projects fail, not due to tech, but due to poor strategy and human disconnect.
In this practical guide, Adriana Rivas reveals the three silent killers of self-service implementation — and how to overcome them.
Whether you're deploying kiosks, signage, or POS automation, this book provides the clarity and tools you need to scale with confidence.
Most self-service projects in retail fail, not because of budget or technology, but because they ignore the people, processes, and realities of the store floor.
In this experience-based guide, Adriana Rivas, Chief Biwitech Development Officer at BIGWISE, shares lessons from the field while scaling Biwitech solutions across Latin America and the U.S.
You'll
– How to avoid the three most common self-service traps
– What metrics truly define success in real-world rollouts
Why involving store staff early can make or break adoption
And how to think beyond machines and build transformation
How to Implement Self-Service Without Failing is not just about kiosks, it's about equipping your retail business to grow with strategy, empathy, and precision.
"Adriana has decades of experience in this field, and her authority shines through on every page."
"Business leaders from mom-and-pop stores to Fortune 500 companies can relate to this book."
"How to Implement Self-Service Without Failing makes the adoption of self-service checkouts a no-brainer."
— Stephen Christopher for Readers' Favorite
--------------------------------------------------------
Most self-service projects fail, not due to tech, but due to poor strategy and human disconnect.
In this practical guide, Adriana Rivas reveals the three silent killers of self-service implementation — and how to overcome them.
Whether you're deploying kiosks, signage, or POS automation, this book provides the clarity and tools you need to scale with confidence.
Most self-service projects in retail fail, not because of budget or technology, but because they ignore the people, processes, and realities of the store floor.
In this experience-based guide, Adriana Rivas, Chief Biwitech Development Officer at BIGWISE, shares lessons from the field while scaling Biwitech solutions across Latin America and the U.S.
You'll
– How to avoid the three most common self-service traps
– What metrics truly define success in real-world rollouts
Why involving store staff early can make or break adoption
And how to think beyond machines and build transformation
How to Implement Self-Service Without Failing is not just about kiosks, it's about equipping your retail business to grow with strategy, empathy, and precision.
78 pages, Kindle Edition
Published August 4, 2025
1 person want to read
About the author
Adriana Rivas
1 book2 followersAdriana Rivas is the Chief Biwitech Development Officer at BIGWISE CORP and a Latin American tech entrepreneur. With over a decade of experience leading retail innovation across the U.S. and Latin America, she specializes in self-service, digital signage, and customer experience transformation.
As a Latina founder and executive, Adriana is passionate about building inclusive tech ecosystems and empowering women in the technology sector. Her debut book, How to Implement Self-Service Without Failing, offers practical guidance for retailers navigating automation with empathy and strategy.
Her work has been featured in AP News and other industry media. Learn more at adrianarivas.tech.
As a Latina founder and executive, Adriana is passionate about building inclusive tech ecosystems and empowering women in the technology sector. Her debut book, How to Implement Self-Service Without Failing, offers practical guidance for retailers navigating automation with empathy and strategy.
Her work has been featured in AP News and other industry media. Learn more at adrianarivas.tech.
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Displaying 1 of 1 review
July 22, 2025
I want to read this so bad!! Because i really looking foward to get a lot of knowledge about Self-service, really Adriana's point is interesting, it gave me so much perspective about all of the content. Thank you so much!!
Displaying 1 of 1 review