Don't engage with people who negatively rate or review your books. We cannot stress this enough. Goodreads is a community for all readers to express their honest opinions about the books they choose to read and shelve. Engaging with people who don't like your book will not win you any new readers. Remember that Goodreads is a public space; other readers will see a reaction from the author and interpret it as hostile regardless of how carefully the response was crafted.
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