The Complete Guide to Conflict Resolution in the Workplace

by Marick F. Masters, Robert R. Albright

This invaluable resource shows you why it’s so much more valuable to resolve conflict than it is to eradicate it. People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with: This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.

354 pages, Paperback

First published May 13, 2002

Reviews

[Elizabeth]

As seen in FYI: For Your Improvement.