Quality Function Deployment (c): Integrating Customer Requirements into Product Design

by Yoji Akao

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement. In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation. It includes:

Genres: Business

400 pages, Hardcover

First published January 1, 1990

Reviews

[Tim · Rating 3 out of 5]

I like their structured approach to understanding what attributes people value in a product. It's a very complex approach but used appropriately is very powerful. The real key seems to be to know which parts of the framework to use for any given project/product.

[Jjjj Yyyy]

a very useful source

[Tianshibin · Rating 5 out of 5]

read

[Edem]

grateful to have opportunity to read