Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review

by Brad Cleveland, Susan Hash

Revised and Updated with New Material In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition programs - Motivating staff without burying budgets - Agent compensation trends - Incentives that rev up and retain agents - Motivating agents with skills and career growth opportunites Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.

184 pages, Paperback

First published August 1, 2004

Reviews

[Iryna Dergachova]

ничего супер-нового, но все четко и хорошо прописано, для руководителей СС и мастрид

[George Maher]

aaaaa