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197 pages, Paperback
First published July 2, 2010
"The sole cause of man's unhappiness is that he does not know how to stay quietly in his own room."This particular non-fiction book is written from a Christian perspective, but anyone can pick up valuable information about how people, for the most part "tick."
"Robert Kegan and Lisa Lahey report that "complaint" is the most common way employees talk to each other, even when job morale is high. Imagine what whining is like in an office with low job satisfaction!"This book is a repeater for me and, in addition to reading it once, I've skimmed it, re-reading chapters as the subject occurs to me. You might call that a refresher course.