Collaborative Approaches to Resolving Conflict

by Myra Warren Isenhart, Michael L. Spangle

If you′ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.

Paperback

First published March 20, 2000

Reviews

[Linh · Rating 4 out of 5]

Quite a systematic review of the basic knowledges in the PACS field. I really appreciate that the authors do a very careful and detailed citations that I can find more relevant sources.

However, the quality between the chapters and topics is not even. The chapters on Negotiation is definitely written more extensively than those on Mediation and Facilitation.

The citations is detailed but not broad enough. On negotiation, they relied heavily on Fisher and Ury, 1981.