The Management and Control of Quality

by James R. Evans, William M. Lindsay

The market leader in quality management, this text is built on the strength and experience of well-known authors in the field. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

912 pages, Hardcover

First published June 19, 1998

About the author

Dr. James Evans is licensed in clinical and school psychology. Following graduation with a bachelor's degree in education, and a tour of duty in the U.S. Army, he taught in a public high school. Later he earned a master's degree in psychology. After working for three years at a state hospital and a county mental health center, he attended Peabody College of Vanderbilt University where he received a Ph.D. degree in psychology. He was on the faculty of the Psychology Department at the University of South Carolina for thirty years, and is retired from that position. He has completed postdoctoral work in neuropsychology at the University of California at San Francisco, the University of Georgia and the Medical College of Georgia. For over thirty years he also has maintained a successful private practice involving working with children and adults in hospital, school, prison, and private office settings. He has expertise in psychological, neuropsychological and psychoeducational assessment, as well as years of experience in psychotherapy and neurotherapy.. He is the author of thirty-five journal articles and five book chapters, and editor or co-editor of eight psychology-related books, including Rhythm in Psychological, Linguistic and Musical Processes, published in 1986. Presently he is self-employed as a psychologist at the Sterlingworth Center in Greenville, SC.

Reviews

[Evan Leybourn · Rating 4 out of 5]

Practical in its approach yet comprehensive in its breadth. The Management & Control of Quality is a great examination of quality management. I loved the case studies and the accessible style of writing.

[Aldrin Siena]

total quality management/william m. lindsay

[Jahshdhdjjdndknk]

nada quiero leer