Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

by Georgia J. Kosmoski, Dennis R. Pollack

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

Paperback

First published December 1, 1999

Reviews

[Megan · Rating 5 out of 5]

Out of all of the Education books that I read in graduate school, this one has helped me the most. If you read this you will have the key to piece of mind.