Conversation and Community: The Social Web for Technical Documentation, industry expert Anne Gentle's new book, brings the tools of the Social Web to technical documentation. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers. Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers.
I assigned this book three stars only because the technology sphere moves so quickly, and an update to the social platforms mentioned would be great. On the whole, however, I found the general overview provided here of documentation and the social web very apt. For those of us who have soaked in many of these concepts simply through experience, the book may not seem to have much to offer (I thought so at first), but placement of the platforms and methods with regard to technical writing are very informative.