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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

3.89  ·  Rating details ·  90 ratings  ·  3 reviews
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and ...more
ebook, 512 pages
Published June 3rd 2009 by Jossey-Bass (first published November 13th 1996)
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Michael Culbertson
Jun 05, 2017 rated it it was ok
According to Langley, the core of improvement science consists of the questions: (1) What are we trying to accomplish? (2) How will we know if a change is an improvement? (3) What changes might we introduce and why?

Sound kind of obvious? If so, you probably won't get much more from reading this book. Bringing systems thinking into the discussion is helpful, but there are other, better treatments of this (e.g., the work of Peter Senge). On the up side, the book is filled with concrete
...more
Amy
Nov 02, 2016 rated it really liked it
Shelves: non-fiction
Amazing reference material and tools for anyone planning on improving organizational performance.
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“change is a prediction: if the change is made, improvement will result.” 1 likes
“Common causes—those causes that are inherent in the process (or system) over time,” 0 likes
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