10 Steps to Successful Customer Service

by Maxine Kamin

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! - Step 1: Identify Service Motivation and Mission- Step 2: Define Great Service for Your Organization- Step 3: Form Great Relationships- Step 4: Build Trusting Relationships that Last- Step 5: Use the Law of Attraction--Be Positive- Step 6: Aggressively Solve Problems--the Bigger the Better- Step 7: Recover from Mistakes Gracefully- Step 8: Give Customers and Yourself a Break- Step 9: Keep It Cool When Things Get Hot- Step 10: Be Your Own Best Customer

170 pages, Paperback

First published February 1, 2010