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10 Steps to Successful Customer Service
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation ...more
Paperback, 170 pages
Published February 16th 2010 by ASTD
(first published February 1st 2010)
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