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Deal With Difficult People: How To Cope With Tricky Situations And People
While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so.
This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.
This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.
96 pages, Paperback
First published November 15, 2010
About the author
A & C Black Publishers
447 books5 followersThe publishing house of Adam and Charles Black was founded in 1807 when Adam Black opened his own bookshop shortly after his twenty-third birthday. Originally the company was based in Edinburgh where many booksellers were also publishers and all publishers were booksellers.
In June 1889 the company made the huge move from Scotland to London — taking up residence in 4,5,6 and 7 Soho Square, together known as the Soho Bazaar.
A&C Black is perhaps most famous for its publication of Who’s Who since 1897, although the backlist and continuing publication schedule proves the extensive and varied nature of the list. Encompassing books on sport, fitness and training; books on Visual Arts, glass, ceramics and printmaking; titles on all aspects of sailing and boating (Adlard Coles Nautical); books for birdwatchers and wildlife enthusiasts (Christopher Helm) and of course a substantial reference list, A&C Black also publishes a wide range of children’s fiction and non-fiction books aimed to aid teachers and parents in the education of their children. A&C Black also incorporates Peter Collin Publishing, including subject dictionaries and language titles that are used by students, translators and professionals around the world.
Operating once more from Soho Square and now owned by Bloomsbury, A&C Black is as successful and forward-thinking as ever.
A&C Black is over 200 years old.
In June 1889 the company made the huge move from Scotland to London — taking up residence in 4,5,6 and 7 Soho Square, together known as the Soho Bazaar.
A&C Black is perhaps most famous for its publication of Who’s Who since 1897, although the backlist and continuing publication schedule proves the extensive and varied nature of the list. Encompassing books on sport, fitness and training; books on Visual Arts, glass, ceramics and printmaking; titles on all aspects of sailing and boating (Adlard Coles Nautical); books for birdwatchers and wildlife enthusiasts (Christopher Helm) and of course a substantial reference list, A&C Black also publishes a wide range of children’s fiction and non-fiction books aimed to aid teachers and parents in the education of their children. A&C Black also incorporates Peter Collin Publishing, including subject dictionaries and language titles that are used by students, translators and professionals around the world.
Operating once more from Soho Square and now owned by Bloomsbury, A&C Black is as successful and forward-thinking as ever.
A&C Black is over 200 years old.
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