The concept of this book is super simple: Different people can see different paradigms, so respect, listen, and have trust. However, given the book was published in 1993, the concept is so widespread now, as the result, the book is kinda useless, although I was surprised with all the new paradigm trends that the author predicted in 1990s because they are so correct.
Anyway, this book should be shortened in a TED Talk or an essay because the author keeps repeating the same stuffs. I was so tired and frustrated when I was reading this book. Only a few beginning chapters are actually good.