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Flawless Consulting: A Guide to Getting Your Expertise Used

3.98  ·  Rating details ·  1,851 Ratings  ·  87 Reviews
This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities i ...more
Hardcover, 368 pages
Published March 15th 2011 by Pfeiffer (first published January 14th 1987)
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Greg
Aug 31, 2014 rated it it was ok  ·  review of another edition
Since Goodreads lost my old review while trying to upload it, I'll give you this. I think Block focuses a lot more on being blameless as a consultant than on being effective. I agree in principle with lots of what he says, but the overarching idea was the downfall of this book in my eyes. I can't stand the kind of advice that admonishes well-paid experts to constantly deny their responsibility for the outcomes of projects and to distribute the blame for their projects by coercing everyone in the ...more
Don Massenzio
Aug 08, 2014 rated it really liked it  ·  review of another edition
A number of years ago, I found myself without a job for the first time in my adult life. At 40, this was scary until I woke up one morning, created a subchapter-S corporation and became a consultant. This book, along with others by Peter Block, was a significant help in getting started and having the confidence to persevere for two years independently. Now I'm a consultant in a big four firm and the things I learned from this book still ring true.
Lars Plougmann
Feb 01, 2018 rated it really liked it
This is an amazingly comprehensive "manual" to consulting. It covers techniques in detail while also discussing mindset and sharing recommendations.

The author's focus is on the process of consulting. The title is derived from this process view: If you followed the process, then you consulted flawlessly, regardless of the outcome. Therein lies a seed of humility: As consultants, we learn, advise, recommend, and encourage action - we do not have the power to guarantee outcomes.

For all the wisdom i
...more
Ann
Apr 01, 2017 rated it liked it  ·  review of another edition
Read it for work. Decent, relevant to the work we are doing, but not life changing.
Danielius Debesyla
Tokia nuobodi, kad net nebaigiau skaityti :/
Shyamashree Rudra
Apr 15, 2011 rated it really liked it  ·  review of another edition
I have to admit that I really liked Peter Block's "Flawless Consulting". This book was originally written in 1978, and then revised in 1998. I expected the book to be dated and irrelevant, but it wasn't. The concepts that Block wrote about many years ago are still very much applicable today.
Having been a consultant for 6 years, I especially liked this book because it focuses on the style of consulting I like (or rather liked!) to do -- improving the capability of the client to find and implemen
...more
Pamela Tucker
Apr 10, 2013 rated it it was amazing  ·  review of another edition
So far so good, and I think this book is written for professionals who already have competencies for working with people in consulting. I also think if you want to read this book keep in mind this book has a companion book too! The Flawless Consulting Fieldbook & Companion A Guide To Understanding Your Expertise. Peter Block, who has focused attention on consulting skills, empowerment processes, and reclaiming our individuality.

As these books will guide a professional to know all the stages
...more
Erin Kross
Apr 26, 2017 rated it did not like it  ·  review of another edition
TLDR
Scott Wozniak
Oct 03, 2017 rated it really liked it  ·  review of another edition
I wish I could give this book five stars--is has that much good content. But it's so formal in style that it reads like a textbook. It's a really, really good textbook, though. If you're someone who helps other people solve problems, whether a traditional consultant or a coach, a teacher or even a leader, then this book has rich insights for you. Be patient and read slowly. Each paragraph has as much content as some chapters do in other books. It will be worth it.
Jan
Jan 15, 2016 rated it liked it
Tremendous foundation of experience, but oddly longwinded and rather boring to read cover to cover. Probably much better to have listened to a lecture series by the author. True value probably first to appear when used as point of reference
Will Mosher
If you're already an experienced consultant I'm not sure how useful it would be, but it is a great overview/introduction to the field (and free of "execuspeak").
Jeff
Jan 07, 2018 rated it really liked it  ·  review of another edition
This review has been hidden because it contains spoilers. To view it, click here.
Jules
Mar 16, 2018 rated it really liked it
Shelves: od
As an organizational consultant, this book was enormously valuable to me and reflects quite a bit of what I see to be true in my work. Consulting is really the 'how' of my work, while organizational diagnosis is the 'what.' Diving into the process of partnering with clients to surface and reflect back challenges and opportunities is fascinating (yes, I am a nerd -- but anything that helps you take more of an objective look at your day to day can be!). Block also makes it approachable, if a bit r ...more
Wesley Tiago
Feb 25, 2018 rated it really liked it  ·  review of another edition
O conteúdo é valiosíssimo e foi resumido muito bem no apêndice (que pode servir como um guia de campo).
A leitura é densa e tive a sensação de que a tradução para o português não contribuiu para a fluidez do texto.

Recomendo para quem está iniciando em consultoria e para todos os que precisam promover mudanças em seus contextos atuais.
Marianne Mullen
Great overall guide.
G L Meisner
I really enjoyed this book. The practical aspects of it were very helpful in what I can do going forward.
Gopal Katragadda
Mar 05, 2018 rated it liked it
Pretty decent book on being a good consultant.
Vero Narvaez
Jul 29, 2017 rated it really liked it  ·  review of another edition
Great for beginners, it really needs an update. Organizations have changed since this was written.
Ainsley
Oct 25, 2017 rated it really liked it  ·  review of another edition
Shelves: read-in-2017
This book is as much about cultivating healthy, authentic, reciprocal adult relationships as it is about consulting. There’s a lot of down to earth wisdom here.
Scott
Oct 12, 2012 rated it really liked it  ·  review of another edition
Shelves: business, audio
A general consulting book. This book has sections about industries such as management, technology, health care, and education. Because numerous industries are covered, the methods are more generalized than may be wanted for specific scenarios. For example, technology consulting requires some fairly fine tuned methodologies that stem from computer science disciplines and technological implementations. With that being said, learning how consulting in different disciplines and industries compare is ...more
Bart Breen
May 24, 2012 rated it really liked it  ·  review of another edition
Basic Human Relations

As a contractor/consultant on my second long-term assignment, this title caught my eye and served for listening on the commute.

Overall I was impressed. Much of what is presented is common sense and deals with the simple themes of professional and personal integtity.

To put it simply, it focuses upon those things you can control as a consultant and provides a basis upon which to minimize the things you cannot control.

Success can only ultimately be measured by the things you co
...more
Brian
Peter Block’s “Flawless Consulting Second Edition” is an outstanding book and I recommend it for anybody who is ever asked for advice. Consulting skills are not limited to people with a consultant title but anybody who helps others but has no authority over the outcome of their advice. Leaders, project managers, church elders, event planners, and many others will find benefit in this book.

I bought this book because I am an internal consultant. I had a coach challenge me to define my role as a co
...more
Amanda
Mar 07, 2014 rated it really liked it
I read this book in consulting class. This is a great resource for not only consultants but also basically anyone who works with other people, as this book discusses the soft skills required to build successful working relationships. A great deal of focus is placed on the relationship between consultant and client, from the contracting stage all the way to implementation.

Peter Block discusses different types of roles that consultants may take, such as that of an expert, an extra pair of hands,
...more
Roger K.
May 24, 2014 rated it it was amazing  ·  review of another edition
Flawless Consulting is a valuable read for not only consultants, but anyone who has to influence authority in their organization (hint: that's pretty much everybody in ITSM and/or BPM).

Block identifies three goals for every consulting engagement
- Establish a collaborative relationship to maximize the use of resources and model how to effectively solve problems
- Solve problems so they stay solved by building the ability of the client to address root causes
- Ensure attention is given to both the p
...more
Ankur Gupta
Jul 15, 2014 rated it really liked it  ·  review of another edition
This book provides valuable and *comprehensive* insights into the various phases of consulting. The author says that Flawless consulting essentially boils down to 1) Being authentic and 2)Completing every stage of the engagement with diligence. The level of detail into every aspect of a consultant's role - what consultants typically do and what they ought to do is very helpful. It sometimes borders on presenting a Utopic picture of the same, but it is good to establish a picture of an "ideal sta ...more
Paul Signorelli
Apr 21, 2011 rated it it was amazing  ·  review of another edition
Shelves: consulting
Peter Block, in "Flawless Consulting: A Guide to Getting Your Expertise Used," eloquently explores the roles that internal and external consultants both play: “The core transaction of any consulting contract is the transfer of expertise from the consultant to the client.”

“Most people in staff roles in organizations are really consultants, even if they don’t officially call themselves ‘consultants,’” Block maintains. “Staff people function in any organization by planning, recommending, assisting
...more
Austin Luca
Feb 09, 2017 rated it it was amazing  ·  review of another edition
Great book, useful for all areas of life. The author establishes the need for authenticity, and being careful to define each and every area of responsibility.
Bob Wallner
Nov 19, 2013 rated it liked it  ·  review of another edition
Recommends it for: Consultants
I listened to the 9+ hour unabridged Audible version of Flawless Consulting.

This book content-wise is everything I expected. Content of this book is fantastic. The online resources are excellent. Stories and experience excellent. Gave me a lot to think about as I start trying to develop my consulting business.

I read the reviews on Audible about the narrator being very difficult to listen to - unfortunately the reviews were accurate. I cannot describe what was so bad other than he over-enunciat
...more
Alex
May 20, 2010 rated it it was amazing  ·  review of another edition
We read this for my consulting class. Block is particularly brilliant in managing the consultation meeting. His idea of the "collaborative consultant," as well as his framing of consultants as making an impact without control, are invaluable. We supplemented his "feedback meeting" by making it even more collaborative by asking the client at every turn if he is getting what he/she wants, rather than only asking at the 50% mark. This method ensures that both client and consultant realize that chan ...more
Marrije
Mar 07, 2016 rated it really liked it
Interesting and deep, though not always terribly engaging to me because it's quite light on anecdote and heavy on checklists.

The last chapters are the best, in my opinion. One is a great description of how one teacher used the principles in the book to design a much better learning experience with his students. And the last chapter states Block's ultimate goal in teaching you this method: overturning the patriarchy. To which I say, yay, bring it on!

I think this is a useful book if you help cli
...more
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Phase one: 1 1 Oct 11, 2015 08:58AM  
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“each technique carries a consistent message more important than any method: that each act that expresses trust in ourselves and belief in the validity of our own experience is always the right path to follow. Each act that is manipulative or filled with pretense is always self-destructive.” 2 likes
“If you don’t believe this, think what would happen if a teacher gave all A’s. The teacher would have a problem.” 0 likes
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