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IT Service Management Foundation Practice Questions: For ITIL® V3 Foundation Exam Candidates

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The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members o ...more
Paperback, 100 pages
Published October 15th 2009 by BCS, The Chartered Institute for IT
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