Supervision in the Hospitality Industry: Applied Human Resources

by Jack E. Miller, John R. Walker, Karen Eich Drummond

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

Genres: Education

544 pages, Hardcover

First published January 1, 1984

Reviews

[Rusty · Rating 4 out of 5]

The is a very good book to help managers deal with supervising those they must manage. Offers many suggestions for creating a positive work environment, how to discipline, defining your own management style and positions, communicating, defining job tasks, evaluating, planning, training, delegating and much more. An excellent resource.