This little book is full of wisdom based on years of experience. Listening and giving space to the person suffering is more productive than offering advice or pouring out your own pain. I really appreciated the individual stories, including the author's childhood trauma, wrapped in this wisdom. Just stuffing down grief, does not make it go away, and can shape a person's life from childhood onward. Her many years of forming and working with a nonprofit Children to Children support group changed many lives, both volunteers and families dealing with tragedy. I usually read on my kindle, but this book was a real book so I could even fold down a couple of corners for quick reference. This book was written in 2010, but is timeless. We never know when grief or joy is just around the corner in our lives.